SLA Manager

The SLA Manager is responsible for driving Service Level Agreement (SLA) operations across all Keylane customers, ensuring contractual compliance, operational excellence, and continuous improvement. The role provides transparency into service performance, leads governance with stakeholders, and ensures consistent, high-quality SLA reporting aligned with business and customer expectations.

Utrecht (NL)
Project Management
English
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Key about your responsibilities

SLA & Performance Management

Reporting & Governance

Stakeholder Management

Continuous Improvement

Keylane offers

  • A monthly gross salary between € 4.100 and € 6.000 based on 40 hours per week;
  • 8% holiday allowance of your total gross salary;
  • A profit share, which is about one month salary on an annual base;
  • Travel reimbursement: a NS Business card or mileage allowance (€ 0.23 per km);
  • 24 holiday days (with the option to buy extra) and 7 inclusion days, which can be exchanged with fixed Dutch national holidays, allowing you to take them when you like;
  • A pension scheme, with the option to save extra;
  • A comprehensive vitality offer to help you stay healthy. Read more here;
  • A one-year contract that, subject to satisfactory performance, will be converted into a permanent contract;
  • Flexibility in working environment. As part of a hybrid working team, you will work partly from home and partly from the office. If you work in the office, a free lunch is waiting for you every day. If you work from home, you will receive a working from home allowance (€ 4 net per day) and internet allowance (€ 35 net per month);
  • The possibility of working remotely from abroad for up to 2 months per year;
  • The opportunity to develop yourself at our Academy through courses and training, both professionally and personally;
  • An active and fun community of ‘Keylaners’. We also have after work drinks at our in-house pub every Thursday.

Keylane Academy

Develop yourself everyday!

To support our mission to empower the insurance and pension industry with the best solutions and the brightest experts, the Keylane Academy offers extensive career development support for Keylaners at all career levels.

We offer our employees:

  • Extensive product trainings
  • Courses to understand the insurance & pension industries
  • access to thousands of e-learning courses via digital platforms
  • Personal development courses
  • Leadership programmes
  • Best in class language courses
  • Consulting track
  • Personal growth and career goals courses
  • And many more
More about the academy

Key about you

This is your future work evironment

Comfortable modern office kitchen with fresh fruit and snacks, bright lighting, and stylish decor, promoting a welcoming environment for employees at Keylane Careers.
Professional woman smiling at her desk in an office environment.
Collaborative team enjoying coffee break at Keylane Careers office with fresh fruit and flowers for a vibrant work environment.
Comfortable modern office kitchen with fresh fruit and snacks, bright lighting, and stylish decor, promoting a welcoming environment for employees at Keylane Careers.
Professional woman smiling at her desk in an office environment.
Collaborative team enjoying coffee break at Keylane Careers office with fresh fruit and flowers for a vibrant work environment.
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Hiring proces

1
Application

Share your CV and we’ll review your background to see how your skills match our team.

2
Informal phone call

Get to know each other, discuss your motivation and learn what it’s like to work at Keylane.

3
First interview

Meet your future hiring team to talk about your experience and what drives you.

4
Second interview

Dive deeper into your skills with a case or technical talk and meet more of the team.

5
Job offer

If we’re both excited, we’ll make you an offer and discuss start date and onboarding.

People stories

We have an open, ambitious culture. When you work with us, you contribute to a dynamic, international organisation, full of eager, cooperative experts. Read the real story of real people.

Fun

There is no company like Keylane.

Have a question about this job?

Creative professional smiling, modern office background, Keylane Careers, diverse team, career growth, software development, insurance technology, innovative work environment, job opportunities, IT careers.

Jan Kloet
Talent Acquisition Specialist

Apply now!

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