Senior UX Researcher

We’re expanding the UX function at Keylane and are looking for a Senior UX Researcher to deepen our understanding of customers, users, and product ecosystems. You’ll shape how we uncover insights, validate direction, and inform product decisions across our portfolio. This role is key to ensuring we build solutions that are not only functional, but usable, valuable, and aligned with real user needs. 

Utrecht (NL)
UX
English
€77500 - €91000
Apply now

Key about your role 

The Senior UX Researcher will be responsible for elevating our understanding of users and customer needs across Keylane’s products. This role will design and scale research practices, partner deeply with Product and UX Design, and build the insights foundation that informs product strategy, prioritization, and experience quality. You will be reporting to the Head of UX. 

Key about your responsibilities 

Keylane offers

  • Starting with a monthly gross salary for a senior candidate between €6.000 and €7.000 based on 40 hours per week;
  • 8% holiday allowance of your total gross salary;
  • A profit share;              
  • A pension scheme, with the option to save extra;
  • Travel reimbursement: Receive a mileage allowance of €0.23 per km or an NS Business Card, which can also be used for personal travel;
  • 24 holiday days (with the option to buy extra) and 7 inclusion days, which can be exchanged with fixed Dutch national holidays, allowing you to take them when you like;
  • Flexibility in working environment. As part of a hybrid working team, you will work partly from home and partly from the office. If you work in the office, a free lunch is waiting for you every day. If you work from home, you will receive a working from home allowance (€ 4 net per day) and internet allowance (€ 35 net per month);
  • For this position, working fully remote is a possibility, we do ask you to come into the office once every 4-5 weeks;
  • The possibility of working remotely from abroad for up to 2 months per year;
  • The possibility to lease a bike through our bike leasing program;
  • A one-year contract that, subject to satisfactory performance, will be converted into a permanent contract;
  • The opportunity to develop yourself at our Academy through courses and training, both professionally and personally;
  • A comprehensive vitality offer to help you stay healthy. Read more here;
  • An active and fun community of ‘Keylaners’. We also have after work drinks at our in-house pub every Thursday.

Keylane Academy

Develop yourself everyday!

To support our mission to empower the insurance and pension industry with the best solutions and the brightest experts, the Keylane Academy offers extensive career development support for Keylaners at all career levels.

We offer our employees:

  • Extensive product trainings
  • Courses to understand the insurance & pension industries
  • access to thousands of e-learning courses via digital platforms
  • Personal development courses
  • Leadership programmes
  • Best in class language courses
  • Consulting track
  • Personal growth and career goals courses
  • And many more
More about the academy

Key about you

Is this something for you? Or would you like to brainstorm? 
Even if you may not (yet) see yourself in this role, we warmly invite you to enter into the conversation.

This is your future work environment

Comfortable modern office kitchen with fresh fruit and snacks, bright lighting, and stylish decor, promoting a welcoming environment for employees at Keylane Careers.
Professional woman smiling at her desk in an office environment.
Collaborative team enjoying coffee break at Keylane Careers office with fresh fruit and flowers for a vibrant work environment.
Comfortable modern office kitchen with fresh fruit and snacks, bright lighting, and stylish decor, promoting a welcoming environment for employees at Keylane Careers.
Professional woman smiling at her desk in an office environment.
Collaborative team enjoying coffee break at Keylane Careers office with fresh fruit and flowers for a vibrant work environment.
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Hiring proces

1
Application

Share your CV and we’ll review your background to see how your skills match our team.

2
Informal phone call

Get to know each other, discuss your motivation and learn what it’s like to work at Keylane.

3
First interview

Meet your future hiring team to talk about your experience and what drives you.

4
Second interview

Dive deeper into your skills with a case or technical talk and meet more of the team.

5
Job offer

If we’re both excited, we’ll make you an offer and discuss start date and onboarding.

People stories

We have an open, ambitious culture. When you work with us, you contribute to a dynamic, international organisation, full of eager, cooperative experts. Read the real story of real people.

Fun

There is no company like Keylane.

Have a question about this job?

Innovative woman smiling in casual black attire, representing diverse careers at Keylane, a leading healthcare and insurance technology company, focused on dynamic career opportunities and company culture.

Sacha Blom
Talent Acquisition Specialist

Apply now!

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