Consultant Incident Management

Keylane, a leader in SaaS solutions for the insurance and pensions industry, is looking for a person to work with incident management in our team. This role is key in ensuring the quality, stability, and performance of our software solutions. .

Utrecht (NL)
Consultancy
English
€3500 - €4700
Apply now

Key about your role 

In this role, you’ll get to work closely with our development teams, being involved in the whole software development process. Your main job will be to help with ticket managing, understanding customer input on bugs and fulfilling Service Requests, making sure everything runs smoothly and performs at its best. You’ll work directly with clients, communication and managing expectations is key.

At Keylane, we’re all about growth and learning. As a Consultant for Incident Management, you’ll have access to the Keylane Academy, which offers a ton of resources for your personal and professional development. Whether it’s career mapping or industry expert talks, we’re here to make sure you’re not just working a job but building your career.

Key about your team 

You are part of our Support & Release Management department together with many driven and experienced colleagues. This department forms the link between our customers and our product development organization. You work in a team composed of various expertise (pension-related, actuarial, technical) in which you support our Product Development teams, project teams and the customers. You will work in a mixed team, i.e. with the local Dutch, Danish and Indian team, each with their own expertise.

Check out our blog posts and videos to see what it is like to work at Keylane.

Key about your responsibilities 

Keylane offers

  • 8% holiday allowance of your total gross salary; 
  • A profit share; 
  • A pension scheme, with the option to save extra;
  • Travel reimbursement; Receive a mileage allowance of €0.23 per km or an NS Business Card, which can also be used for personal travel
  • 24 holiday days (optional to buy more). Additionally, 7 inclusion days, which can be exchanged with fixed Dutch national holidays, allowing you to take them when you like;
  • Flexibility in working environment. As part of a hybrid working team, you will work partly from home and partly from the office. If you work in the office, a free lunch is waiting for you every day. If you work from home, you will receive a working from home allowance (€ 4 net per day) and internet allowance (€ 35 net per month);
  • The possibility of working remotely from abroad for up to 2 months per year;
  • The possibility to lease a bike through our bike leasing program;
  • A one-year contract that, subject to satisfactory performance, will be converted into a permanent contract;
  • The opportunity to develop yourself at our Academy through courses and training, both professionally and personally; 
  • A comprehensive vitality offer to help you stay healthy. Read more here;
  • An active and fun community of ‘Keylaners’. Get to know your colleagues in an informal way during one of our organized events. We also have after work drinks at our in-house pub every Thursday and Friday. 

Keylane Academy

Develop yourself everyday!

To support our mission to empower the insurance and pension industry with the best solutions and the brightest experts, the Keylane Academy offers extensive career development support for Keylaners at all career levels.

We offer our employees:

  • Extensive product trainings
  • Courses to understand the insurance & pension industries
  • access to thousands of e-learning courses via digital platforms
  • Personal development courses
  • Leadership programmes
  • Best in class language courses
  • Consulting track
  • Personal growth and career goals courses
  • And many more
More about the academy

Key about you

*A Certificate of Conduct (VOG) and reference check are part of the application process.

*Each employee within Keylane must follow training on information security and irrespective to the role basic information security responsibilities apply

This is your future work evironment

Comfortable modern office kitchen with fresh fruit and snacks, bright lighting, and stylish decor, promoting a welcoming environment for employees at Keylane Careers.
Professional woman smiling at her desk in an office environment.
Collaborative team enjoying coffee break at Keylane Careers office with fresh fruit and flowers for a vibrant work environment.
Comfortable modern office kitchen with fresh fruit and snacks, bright lighting, and stylish decor, promoting a welcoming environment for employees at Keylane Careers.
Professional woman smiling at her desk in an office environment.
Collaborative team enjoying coffee break at Keylane Careers office with fresh fruit and flowers for a vibrant work environment.
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Hiring proces

1
Application

Share your CV and we’ll review your background to see how your skills match our team.

2
Informal phone call

Get to know each other, discuss your motivation and learn what it’s like to work at Keylane.

3
First interview

Meet your future hiring team to talk about your experience and what drives you.

4
Second interview

Dive deeper into your skills with a case or technical talk and meet more of the team.

5
Job offer

If we’re both excited, we’ll make you an offer and discuss start date and onboarding.

People stories

We have an open, ambitious culture. When you work with us, you contribute to a dynamic, international organisation, full of eager, cooperative experts. Read the real story of real people.

Fun

There is no company like Keylane.

Have a question about this job?

Bright smiling woman with curly hair representing Keylane Careers and job opportunities in insurance and financial technology sectors.

Malak Eltonsy
Talent Acquisition Specialist

Apply now!

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